Logistics Visibility Hub for Exception Management
A unified operations hub that helped SwiftLane Logistics track shipments, surface exceptions, and measure delivery performance.
The challenge
Dispatch and customer teams lacked a shared view of shipment status and exceptions across routes and carriers, slowing triage and communication.
Our solution
Electro AI Lab built a logistics visibility hub that consolidates tracking events, highlights exceptions, and reports on on-time performance for operations teams.
Our approach
We mapped exception types and stakeholder needs first, then delivered a shared timeline view, alerting, and analytics that could replace fragmented status checks.
Key features
- Shipment timeline tracking
- Exception alerting
- On-time performance analytics
- Shared operations workspace
Technologies used
Technical architecture
Tracking events are normalized into a PostgreSQL-backed domain model. Node.js services power alerts and APIs, while a Next.js interface provides shipment timelines and performance analytics on AWS.
Development process
- 1Operations workflow discovery
- 2Event model and integrations
- 3Workspace and alert design
- 4Rollout with operations teams
Outcomes
Shared shipment status for teams
Exception visibility for dispatch
Project gallery
Frequently asked questions
Who uses the logistics visibility hub?
Dispatch, operations, and customer-facing teams who need a shared view of shipment status and exceptions.
Related case studies
Ready to Transform Your Business?
Partner with Electro AI Lab to build AI-powered software and technology solutions that drive real business growth.